01
Multi-channel
Chat / voice / email with shared QA + tuning.
Agentic AI Solutions
Chat & Voice AgentsChat & voice agents that don't sound like bots.
Conversational agents across chat, voice, and email — order-aware context, brand-voice fine-tuning, edge-case human handoff, quality monitoring, escalation logic.
78%
Resolution
<500ms
Voice latency
−58%
Per-ticket cost
92%
CSAT
Chat & Voice Agents is part of Abstriq's agentic ai solutions practice — one of four verticals run by our senior team in Noida, India. Production-grade AI agents — assistant copilots, multi-agent orchestrations, vertical workflows, and tool-using systems wired into your stack. We build chat & voice agents systems that are production-ready from day one: observable, tested, and documented, with a named senior architect on the engagement and four weeks of hyper-care after go-live. Our work spans India and global clients in the US, UK, UAE, and Singapore. Talk to a senior architect to scope your build in 48 hours.
Trusted by enterprises
Aaj Tak◆
Times of India◆
BJP◆
Beyond Reach Premiere League◆
Red Fm◆
Wellness Fuel◆
Junior Cricket Championship◆
ON Energy◆
ORYZO AI◆
Nursing Sarathi◆
Baatshala Ai◆
The Traffic People◆
Aaj Tak◆
Times of India◆
BJP◆
Beyond Reach Premiere League◆
Red Fm◆
Wellness Fuel◆
Junior Cricket Championship◆
ON Energy◆
ORYZO AI◆
Nursing Sarathi◆
Baatshala Ai◆
The Traffic People◆
Aaj Tak◆
Times of India◆
BJP◆
Beyond Reach Premiere League◆
Red Fm◆
Wellness Fuel◆
Junior Cricket Championship◆
ON Energy◆
ORYZO AI◆
Nursing Sarathi◆
Baatshala Ai◆
The Traffic People◆
Service overview
Engineering chat & voice agents
We build chat and voice agents across web, mobile, WhatsApp, voice (IVR / SIP), and email — order-aware context, brand-voice fine-tuning, edge-case human handoff, and quality monitoring that's better than your QA team.
Multi-channel orchestration: same agent definition across chat, voice, email — so QA, training, and tuning stay in one place.
Practice signalsSenior-ledWeekly demosCode review on every PRProduction on-call
01
78%
Resolution
Top tier
02
<500ms
Voice latency
P95
03
−58%
Per-ticket cost
Across channels
04
92%
CSAT
Post-launch median
Business challenges we solve
What keeps teams shipping chat & voice agents.
Bots that sound like bots
Edge cases landing in ticket queue
Voice agents with high latency killing CX
Single-channel agents that don't carry context across
QA's biggest anxieties around AI customer service
Costs hidden across chat + voice + email + tickets
Why choose this service
Three senior-led practice lines.
Outcome-anchored, owned by a practice lead with clear accountability, weekly demos, and the kind of code review culture you'd build internally if you had a year.
02
Brand-voice
Tone-trained per brand, with eval suite.
03
Human handoff
Sharp edge-case escalation, not bot walls.
Key features
What ships, by default in every engagement.
F·01
Chat agent
Web, mobile, WhatsApp, in-app. Order-aware context.
F·02
Voice agent
IVR / SIP / Twilio / Genesys. Low-latency ASR + TTS.
F·03
Email agent
Auto-reply + triage + escalation.
F·04
QA harness
Sample conversation grading, regression in CI.
F·05
Brand voice
Tone-fine-tuned on your voice, with eval suite.
F·06
Human handoff
Edge-case escalation, full context transfer.
Benefits & business outcomes
Numbers senior clients measure.
Resolution
Top tier
78%
Outcome · 01
Voice latency
P95 quality
<500ms
Outcome · 02
CX cost
Per-ticket division
−58%
Outcome · 03
Development process
Senior squads. Tight loops. Code every day.
01
Week 1Channel audit
Map channels, latency budgets, escalation paths.
02
Week 2Voice + tone
Brand voice, voice ASR / TTS, eval suite.
03
Week 3–6Build
Channel builds, integration, handoff logic.
04
OngoingOperate
QA grading, monthly tuning, edge-case learning.
Technologies we use
The stack we ship in production.
Layer · 01
Channels
Web
WhatsApp
Twilio
Genesys
Layer · 02
Voice
ElevenLabs
Cartesia
Whisper
Deepgram
Layer · 03
LLM
ClaudeOpenAIVertex
BedrockIndustries we serve
Verticals where we've shipped, not where we dabble.
V·01
E-commerce
Order, returns, FAQ
Signal78% Resolution
V·02
FinTech
KYC, statements, dispute
Signal<500ms Voice latency
V·03
Healthcare
Triage, scheduling, FAQ
Signal−58% Per-ticket cost
V·04
Travel
Booking, changes, support
Signal92% CSAT
V·05
Telecom
Plans, billing, support
Signal78% Resolution
V·06
SaaS
Onboarding, support, billing
Signal<500ms Voice latency
Why Abstriq
Built for teams who ship fast in production.
We're not a body shop or a freelance marketplace. We run a senior-heavy engineering org with clear practice leads, real code review, and real on-call coverage.
Signal
78%
Resolution
Signal
<500ms
Voice latency
Signal
−58%
Per-ticket cost
Signal
92%
CSAT
Vertical AI, not just LLMs
We build agents that actually move numbers — wired into your systems, your data, your workflows.
Ship in weeks, not quarters
Small senior squads, tight feedback loops, code-merge every day, demo every week.
Industrial-grade rigor
From PLCs to SOC2 — production safety, observability, and resilience baked in.
One team across four worlds
Web, mobile, AI, and industrial under one roof — no vendor ping-pong.
FAQs
The questions we hear most.
If yours isn't here — ping us and we'll reply with specifics on your stack.
01Channel coverage?
Web chat, in-app, WhatsApp, SMS, voice IVR / SIP, email. Multi-channel orchestration with shared context.
02Voice latency?
<500ms P95 with ASR + LLM + TTS pipeline tuned. Cartesia / ElevenLabs pick per locale.
03Brand voice training?
Tone fine-tune from your existing copy, support transcripts, and tone rules. Eval suite against brand voice.
04Human handoff design?
Sharp escalation with full context transfer. Bot walls kill CX — we engineer for clean handoff, not deflect.
Related services
Other practices inside Agentic AI Solutions.
Free consultation
Ready to ship chat & voice agents?
Tell us the problem — proposal in under 48 hours. NDA-friendly by default, senior-led, and we typically walk you through a proof-of-concept before the engagement closes.
Reply in 24hNDA-friendlySenior-ledProduction on-call